TM2019 SaaS Trends Almost Half of the Typical Organization’s SaaS Stack Has Changed in the Last Two Yearsblissfully.com/saas-trends每日免费阅读行业报告1、每日星球内分享10+精品报告；2、不定时分享国际投行报告，脱水研报等；3、行业报告均为公开内容，版权归原作者所有，星球仅分享内部学习。扫描右侧二维码即刻加入【行业报告（免费） 】星球（此页只为更多需要行业报告的朋友提供便利，希望不会影响您的阅读，谢谢理解！）2019 SaaS TrendsTable of Contents INTRODUCTION SAAS SPENDING AND ADOPTION CONTINUE TO RISE Companies spend more on SaaS than laptops The average employee uses at least eight apps SAAS IS DECENTRALIZED ACROSS THE ORGANIZATION Every department uses SaaS SaaS has many owners Orphaned subscriptions Duplicate subscriptions THE SAAS GRAPH: MAPPING APP-PERSON CONNECTIONS APP TURNOVER IS HIGHER THAN EMPLOYEE TURNOVER Assume half of your SaaS stack will be different in 2 years SAAS STRATEGY TAKEAWAYS AND RECOMMENDATIONS Visibility is critical Collaboration is necessary Flexibility gives you leverage A SAAS PROFILE FOR EVERY COMPANY SIZE 0-50 employees 51-100 employees 101-200 employees 201-500 employees 501-1,000 employees 1,000+ employees blissfully.com/saas-trends 22019 SaaS TrendsIntroduction Each year, we analyze an anonymized data set from hundreds of SaaS companies to identify trends in SaaS spend and usage. This report takes a look back at 2018 data and offers guidance on how to think about SaaS in 2019. It’s no surprise to report that SaaS spending and adoption have continued to rise. In addition to further evidence of the SaaS explosion, the 2018 data revealed two major trends. One is that app turnover is very common. In fact, the typical mid-sized company saw 39% of their SaaS stack change last year. The other notable trend is that IT decentralization is increasingly leading to budgeting and security issues. A whopping 71% of companies have at least one SaaS subscription with no billing owner. This can lead to all sorts of challenges, which we’ll discuss in depth below. SaaS Spending and Adoption Continue to Rise In 2018, SaaS spend and adoption continued to grow quickly across all company sizes. In 2018, the average company spent $343,000 on SaaS, a 78% increase from the previous year. blissfully.com/saas-trends 3Average Spend Per Company$0$50,000$100,000$150,000$200,000$250,000$300,000$350,0002008201020122014201620182019 SaaS TrendsOver the last 5 years, SaaS spending has increased across all company size segments. blissfully.com/saas-trends 451-100 Employees$0$40,000$80,000$120,000$160,000201420152016201720180-50 Employees$0$5,000$10,000$15,000$20,000$25,00020142015201620172018101-200 Employees$0$100,000$200,000$300,000$400,00020142015201620172018201-500 Employees$0$300,000$600,000$900,00020142015201620172018501-1,000 Employees$0$500,000$1,000,000$1,500,000$2,000,000$2,500,000201420152016201720181,000+ Employees$0$1,000,000$2,000,000$3,000,000$4,000,000$5,000,000$6,000,000$7,000,00020142015201620172018SaaS Spend by Company Size2019 SaaS TrendsCompanies spend more on SaaS than laptops The software toolset is more expensive than the hardware it runs on. In 2018, the average cost per employee of SaaS subscriptions ($2,884) was higher than the cost of a new laptop ($1,299 for an Apple Macbook Pro). And as more companies move to run entirely on SaaS, the software vs. hardware spending gap is likely to widen. blissfully.com/saas-trends 5Annual SaaS Spend per EmployeeSpend$0$1,000$2,000$3,000$4,000Company Size (Employees)0-5051-100101-200201-500501-1,0001,000+$3,297$3,570$2,756$2,583$2,163$1,3712019 SaaS TrendsThe average employee uses at least 8 apps The average number of apps used per employee was fairly consistent across all company segments. Though as companies grow, the average number of apps per company tends to increase on a linear basis. This indicates that, rather than simply adding seats to apps that are already being used, companies are adding new apps as they grow in size. This is typically a result of specialization, but can be a signal of redundancy or inefficiency creeping in (such as multiple subscriptions for a single app or multiple apps that serve the same purpose). blissfully.com/saas-trends 6Number of Apps per CompanyTotal Apps075150225Company Size (Employees)0-5051-100101-250251-500501-1,0001,000+203151123997940Number of Apps per EmployeeApps035810Company Size (Employees)0-5051-100101-200201-500501-1,0001,000+9.58.38.188.27.82019 SaaS TrendsSaaS is Decentralized Across the Organization No single stakeholder “owns” IT management anymore. A decade ago, IT drove all major technology purchasing decisions. Today, with thousands of SaaS apps available, it is impossible for IT to evaluate the right technology for every department’s needs. Additionally, the nature of SaaS is such that it is not necessary for IT to set up and maintain new apps. Anyone—even those with little to no technical background—can choose, purchase, and implement apps. These two trends — the sheer volume of available apps and the ease of their implementation — have led companies to distribute responsibility for SaaS across the organization. Departmental lead...
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